Returns & Exchanges
At Jervis Family Store, we take pride in helping you create a home you love, which is why we offer a 30-day return policy on all decor and furniture items. If you are not completely satisfied with your purchase, we are here to help you find the perfect replacement or issue a full refund.
Initiate Your Request
Log into your Jervis Family Store account and navigate to your order history to select the items you wish to return and receive a return authorization number.
Prepare the Package
Carefully pack your items in their original packaging, ensuring all hardware, instruction manuals, and protective padding are included to prevent damage during transit.
Ship It Back
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized shipping center or schedule a home pickup for larger furniture pieces.
Receive Your Refund
Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing