Frequently Asked Questions

Everything you need to know about bringing comfort to your home.

What is the typical shipping timeframe for furniture and home decor?

Standard shipping usually takes 5-7 business days. For larger furniture items requiring freight delivery, please allow 2-3 weeks for arrival and scheduling.

Do you offer a warranty on your home products?

Yes, all Jervis Family Store products come with a 12-month limited warranty covering manufacturing defects and structural integrity under normal household use.

What is your return policy if an item doesn't fit my space?

We offer a 30-day return policy. Items must be in their original packaging and unassembled condition. Please note that return shipping fees may apply for non-defective items.

How can I track my order status?

Once your order is dispatched, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.

Are the materials used in your furniture sustainably sourced?

We prioritize sustainability by partnering with suppliers who use FSC-certified wood and eco-friendly textiles to ensure your home is as green as it is beautiful.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm and Klarna.